Overview

This policy explains how refunds are managed for services purchased through our website. It reflects UK consumer protection legislation, including the Consumer Rights Act 2015, which requires services to be delivered with reasonable care and skill.

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Your Rights

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Under UK law, you are entitled to:

• Services delivered with reasonable care and skill

• Services that match the description provided at the point of purchase

• A remedy (repeat service, price reduction, or refund) if the service is not delivered as agreed

 

Refund Windows

 

1. Clinical Assessments

 

Refunds may be requested up to 72 hours before the scheduled assessment date. Refunds cannot be issued if:

• The request is made within 72 hours of the assessment date

• The assessment has already taken place

 

2. Consultancy Services

 

Refunds may be requested within 72 hours of the time the service is requested (i.e., the time of booking or purchase), provided that:

• No consultancy work has begun

• No preparatory work has been carried out

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Non‑Refundable Situations

 

Refunds will not be issued when:

• The service has already been delivered

• The request is made outside the applicable windows mentioned in the sections 1 and 2 above.

• The service was delivered with reasonable care and skill

 

How to Request a Refund

 

To request a refund, email [insert your email] with:

• Your name

• Date of purchase

• Service purchased

• Scheduled assessment date (if applicable)

• Reason for the request

We will respond within 2 working days.

 

Processing Refunds

 

If approved:

• Refunds are issued to the original payment method

• Processing times vary depending on your bank or payment provider

• You will receive written confirmation once the refund is complete

 

Contact

 

If you have questions about this policy, contact [insert your email].

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