Privacy Policy

Last updated: 18th February 2026

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1. Introduction

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This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or engage with our clinical and consultancy services. We are committed to maintaining the highest standards of confidentiality and complying with the UK GDPR and the Data Protection Act 2018.

This policy applies to all service users, prospective clients, referrers, and website visitors.

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2. Who We Are

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Insight-services  Email: info@insight-services.co.uk Telephone: 07838137872 

We act as the Data Controller for the personal information we collect.

 

3. What Information We Collect

 

3.1 Information you provide directly

• Contact details (name, email address, phone number)

• Information submitted through enquiry or referral forms

• Clinical or background information relevant to assessments or consultations

• Documents you upload or send to us

• Payment information (processed securely via third‑party providers)

 

3.2 Information collected automatically

• IP address

• Browser type and device information

• Pages visited and time spent on the site

• Cookies and tracking technologies (see Section 8)

 

3.3 Information from third parties

• Referrers (e.g., parents, carers, professionals)

• Payment processors

• Analytics providers (e.g., Google Analytics)

 

4. How We Use Your Information

We process your information for the following purposes:

 

4.1 Service delivery

• Responding to enquiries

• Booking appointments

• Conducting assessments, consultations, or follow‑up sessions

• Producing clinical reports and recommendations

• Managing payments and invoicing

 

4.2 Website and operational purposes

• Improving website functionality

• Monitoring website performance

• Ensuring security and preventing misuse

 

4.3 Legal and safeguarding obligations

• Complying with UK GDPR and professional standards

• Sharing information where required to protect a child or vulnerable adult

• Responding to lawful requests from regulatory bodies

We only process your data where we have a lawful basis, such as consent, legitimate interests, contractual necessity, or legal obligation.

 

5. Sharing Your Information

We do not sell your personal data.

We may share your information with:

• Clinical professionals involved in your care (with consent unless safeguarding applies)

• IT and website service providers

• Payment processors

• Professional advisers (legal, accounting)

• Regulators or authorities where required by law

All third parties are required to keep your data secure and use it only for the purposes we specify.

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6. Data Storage and Security

We use appropriate technical and organisational measures to protect your information, including:

• Secure servers and encrypted storage

• Access controls and authentication

• Regular security monitoring

• Restricted access to clinical information

We retain your data only for as long as necessary for clinical, operational, or legal purposes. Clinical records are typically retained for 5 years, unless a different retention period is required by law or professional guidance.

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7. Children and Young People’s Data

Where services involve children or young people:

• Information may be collected from parents, carers, or professionals

• Consent is obtained from the appropriate adult or the young person, depending on capacity

• Information may be shared without consent if there is a safeguarding concern

We follow NHS‑aligned safeguarding principles and statutory guidance.

 

8. Cookies and Tracking Technologies

Our website uses cookies to:

• Improve site functionality

• Analyse traffic and user behaviour

• Personalise your experience

You can manage or disable cookies through your browser settings. A separate Cookie Policy is available if required.

 

9. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Request correction of inaccurate information

• Request deletion of your data

• Restrict or object to processing

• Withdraw consent at any time

• Request data portability

To exercise these rights, contact us at [your email].

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10. Links to Other Websites

Our website may contain links to external sites. We are not responsible for their privacy practices and encourage you to review their policies.

 

11. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.

 

12. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact:

Insight Services Email: info@insight-services.co.uk